These Terms and Conditions explain the rules that apply when you use the services we provide on the Brillbet platform. They set out the relationship between us and our users, including account responsibilities, eligibility, acceptable use, promotions, payments and how we handle disputes. We ask you to read them carefully; by registering and using the site you agree to comply with these terms.
Account holders are responsible for keeping their login details secure and for all activity on their account. You must provide accurate personal information and update it if details change. We may require identity and address verification before allowing certain activity such as withdrawals, higher deposit limits or participation in particular promotions. If you suspect unauthorised access you should contact us immediately via [email protected].
To use our services you must meet the legal age and local jurisdiction requirements for remote gambling where you are located. Only one account is permitted per person, household, email address and payment method. We do not permit use of VPNs or other means to bypass geographic restrictions. Accounts that fail eligibility checks may be suspended and any stakes or winnings voided.
Users must not attempt to manipulate games, exploit promotions or engage in collusion. Any activity we consider fraudulent or abusive - including chargebacks, multiple accounts or automated play - may result in account closure and forfeiture of balances. You must not use the platform for money laundering or other unlawful purposes. We reserve the right to restrict access to features or markets at our discretion.
Promotional offers are subject to specific terms which will accompany each promotion. In general, bonuses require opt-in and qualifying deposits, and may carry wagering requirements, maximum bet limits and game contribution rules. We may exclude certain games from promotion play. We reserve the right to withhold or reclaim bonuses and related winnings where we suspect abuse, fraud or breach of these terms.
We accept a range of payment methods in GBP. Deposits are credited according to the payment provider's processing times. Withdrawals are subject to verification and may be returned to the original payment method where possible. We may apply limits to withdrawals and require further proof of identity or source of funds for larger payments. We aim to process valid withdrawal requests promptly but payment timing depends on external providers.
If you have a complaint please contact us via [email protected]. We will investigate and respond within a reasonable time. If we cannot resolve the matter directly we will explain any further steps available, including independent dispute mechanisms where applicable. Maintaining records of transactions and correspondence will help speed up investigations.
We may amend these terms from time to time to reflect operational, legal or regulatory changes. Material changes will be notified to active account holders on the site or by email. Continued use after updates constitutes acceptance of the revised terms. Where required, you may be asked to re-confirm agreement before using certain services.
