Our support team is here to help with account enquiries, verification, payments or any technical concern. If you have questions about bonuses, withdrawals or responsible-gambling tools, contact us and we will assist promptly. For VIP or affiliate enquiries we can put you in touch with the right team. We aim to resolve most requests quickly and are happy to help with feedback or direct you to authorised self-exclusion resources.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, replies typically within a few hours, available 24/7) |
| General enquiries | [email protected] (email, corporate and account enquiries, Mon-Fri) |
| Affiliate enquiries | [email protected] (email, partner applications and commission queries) |
| Phone | +44 20 7946 0821 (call centre) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email is our preferred contact method for detailed requests, account issues or any situation requiring documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details, your account ID and any attachments to avoid delays. This helps us review your case promptly and ensures we have everything needed to resolve your enquiry.
Our support team aims to respond to most enquiries within one business day. Simple account and payment queries are usually resolved sooner, while more complex cases such as verification checks or investigations may take longer depending on their nature and the information required. For urgent help, please use live chat for the fastest reply; email responses can take up to 24-72 hours.
We value your feedback, so please tell us about any ideas, issues or suggestions to improve the site. Every message is read carefully by our team and used to refine features, promotions and user flows. Share what you like, what’s unclear or what we should add; your input helps make the site better for everyone.
