Responsible Gambling

At Brillbet we take responsible gambling seriously. We want play to be safe, controlled and enjoyable, so we provide clear tools, practical advice and access to professional support. This page explains how we help players manage their activity and where to go for confidential help if gambling stops being fun.

Our player protection principles

We prioritise player safety and fair play. We use risk-based monitoring to spot unusual activity, train staff to respond to concerns, and require age and identity checks to prevent underage play. We also respect player privacy and handle all information in line with our data-protection practices.

Activity-control tools

Customers can control their activity using a range of built-in tools in their account area. These include deposit and loss limits, session time limits, reality-check reminders and temporary account breaks. Limits can be set during registration or updated at any time.

Deposit and loss limits

You can set daily, weekly or monthly deposit limits to manage how much you put into your account. Loss limits work in the same way to help prevent overspending. Decreasing a limit takes effect immediately. Increases normally have a short cooling-off period to help prevent impulsive changes.

Time-outs and self-exclusion

If you need a break, you can take a short time-out from 24 hours up to several weeks through your account settings. For longer-term protection, self-exclusion is available for set periods such as six months or one year, during which access is blocked and marketing communications are stopped. We will also support requests to join national self-exclusion schemes where available.

Recognising signs of problematic behaviour

Watch for changes in gambling patterns that could indicate loss of control. Common signs include repeatedly increasing stakes, chasing losses, borrowing money to gamble, neglecting work or family, hiding gambling activity, or feeling distressed about gambling. Noticing one or more of these signs is a prompt to use our tools or seek support.

Practical tips to stay in control

Set sensible deposit and loss limits, schedule regular breaks, use reality-check pop-ups and limit session length. Treat gambling as entertainment, not a way to make money, and avoid chasing losses. Keep banking and gambling accounts separate and never gamble with money you need for essentials.

Professional help and support organisations

If you need confidential advice or treatment, contact specialist services such as GamCare, BeGambleAware or the National Gambling Helpline. These organisations offer free counselling, practical tools and guidance for affected players and their families. If you would like help with account controls, contact our support team and we will assist you through the available options.